Frequently Asked Questions
What is your return policy?
While we always do our best to provide you with a great experience and the gifts you want, things can sometimes go wrong. If your purchase from The Paper Gallery does not meet your satisfaction, you may return it within 14 days of delivery. To return an item, the item must be new, unused and in its original packaging. Unfortunately, we cannot accept returns or exchanges on Sale or Clearance items.
If you wish to return an item, please follow the steps below:
Email: firstname.lastname@example.org with details of the return request so we can see if there's anything else we can do to help.
If not, post the item back with your chosen courier.
Once we've received the package, we will process your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as the payment originally used for purchase.
Can I order online but collect in-store?
Of course, we would love to see you in-store. If you'd like to collect your own items, please select the click-and-collect option when checking out. We will then email you with confirmation and inform you when your order is ready to be collected. Please do not arrive at the store before receiving the confirmation email.